"Hard Disk is Encrypted. Setup Cannot Continue" Error during installation
During installation of RollBack Rx / Reboot Restore Rx, you may encounter the error message below
Reason
You may be using drive encryption to protect your data from unauthorized access. A feature of RollBack Rx and Reboot Restore Rx is that it will encrypt drives and data from unauthorized access. Windows, however, will only allow for one Drive Encryption service to be active. So if you have any drive encryption services active, this will often conflict with the installation of our software, which will often result in the Hard Disk is Encrypted. Setup Cannot Continue" error message.
The most common of these is the Windows proprietary service, BitLocker. BitLocker is included in Windows 7, 8.1, and 10. With Windows 7, it's only available in the Enterprise Edition; with Windows 8.1 and 10 it's available in every edition but the Home Edition. It's also worth noting that all Surface Pro tablets come with BitLocker enabled.
NOTE: If you are unsure if you are using BitLocker, you can check Disk Management to determine if it's active.
The process for disabling BitLocker for each OS varies slightly.
Windows 10
Click the Windows (Start) button and Type in "Manage BitLocker" or "Encryption" . Click on the Control Panel result
On the next screen, click "Turn off BitLocker"
It is important with Windows 10 to follow these steps as BitlLocker may appear off, but it is in fact partially active. Fully activating and fully disabling will remove BitLocker entirely.
Windows 7
1) Open Control Panel; select System and Security.
2) Select BitLocker Drive Encryption.
4) Select Turn off BitLocker
5) A prompt will appear, choose Decrypt Drive to confirm.
Windows 8.x
1) Open Control Panel; select System and Security.
2) Select BitLocker Drive Encryption.
3) You will need to unlock your C: drive and any other drives you wish to cover with the software. Select Unlock drive and enter the password and select Unlock.
4) An option should then become available to Turn off BitLocker, select that.
5) A prompt will appear, once again choose to Turn off BitLocker to confirm.
For 3rd party Drive Encryption services, please consult with the software's developers and their User Guides when applicable for disabling or uninstalling.
Should the issue persist after following the steps in this guide, please contact our Technical Support team by submitting a ticket.
Reason
You may be using drive encryption to protect your data from unauthorized access. A feature of RollBack Rx and Reboot Restore Rx is that it will encrypt drives and data from unauthorized access. Windows, however, will only allow for one Drive Encryption service to be active. So if you have any drive encryption services active, this will often conflict with the installation of our software, which will often result in the Hard Disk is Encrypted. Setup Cannot Continue" error message.
The most common of these is the Windows proprietary service, BitLocker. BitLocker is included in Windows 7, 8.1, and 10. With Windows 7, it's only available in the Enterprise Edition; with Windows 8.1 and 10 it's available in every edition but the Home Edition. It's also worth noting that all Surface Pro tablets come with BitLocker enabled.
NOTE: If you are unsure if you are using BitLocker, you can check Disk Management to determine if it's active.
The process for disabling BitLocker for each OS varies slightly.
Windows 10
Click the Windows (Start) button and Type in "Manage BitLocker" or "Encryption" . Click on the Control Panel result
On the next screen, click "Turn off BitLocker"
It is important with Windows 10 to follow these steps as BitlLocker may appear off, but it is in fact partially active. Fully activating and fully disabling will remove BitLocker entirely.
Windows 7
1) Open Control Panel; select System and Security.
2) Select BitLocker Drive Encryption.
4) Select Turn off BitLocker
5) A prompt will appear, choose Decrypt Drive to confirm.
Windows 8.x
1) Open Control Panel; select System and Security.
2) Select BitLocker Drive Encryption.
3) You will need to unlock your C: drive and any other drives you wish to cover with the software. Select Unlock drive and enter the password and select Unlock.
4) An option should then become available to Turn off BitLocker, select that.
5) A prompt will appear, once again choose to Turn off BitLocker to confirm.
For 3rd party Drive Encryption services, please consult with the software's developers and their User Guides when applicable for disabling or uninstalling.
Should the issue persist after following the steps in this guide, please contact our Technical Support team by submitting a ticket.
Updated on: 02/18/2020